Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit and Standard Focus, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to: 

The Payments Optimisation Manager will focus on improving payment success rates, reducing transaction declines, and optimising the overall payment flow. Optimal decision making will take into account many operational factors including Liability Management, Escalations, Vendor Relationships and Integration Quality.

The role involves making decisions on routing transactional traffic based on available data across various payment areas, including success rates, available processor capacity and liability, fees and chargeback rates, while addressing market fluctuations and operational challenges such as maintenance or technical issues. Additionally, the role requires reporting systemic or persistent issues to the business and payments functions, providing actionable insights and solutions for further improvement through the Product or Vendor Management teams.

This position will work closely with Payments, Fraud/Risk, Product Management, Customer Services, Operations and Engineering teams to support scalable and efficient payment operations.

The successful candidate will need to be comfortable with making decisions from sometimes imperfect data sets, and using their judgement during high-stress situations e.g. payments outages in busy traffic periods.

There may be the need to work unsociable hours in the role (evenings and weekends) depending on the sporting calendar and gaps in the monitoring team’s coverage (holidays, sickness, emergencies), although these may be limited to the occasional on-call escalation after the team is set up. This role would suit someone who would prefer to work flexible hours with high availability.

Responsibilities

Payment Performance Optimisation

• Analyse payment transaction data to improve authorisation rates, minimise fraud, and reduce declines.

• Identify optimisation opportunities across payment routing, retries, and processing flows.

• Work on streamlining protocols for changing traffic allocations with the Optimisation team, and with the Operations team for execution.

• Monitor payment performance KPIs (conversion rates, processing times, success rates, cashier metrics, CS escalation rates etc.) and recommend improvements to increase success rates and reduce processing costs.

Leadership

• Lead a small team of Monitoring Analysts and a Data Analyst, responsible for monitoring payments traffic and executing changes through during the sporting calendar of events.

• Work with the Data Analyst to define KPIs and build dashboards to support traffic monitoring and decision making tasks.

• Work with senior stakeholders in the business to maximise payments availability and the customer experience.

• Coordinate across business functions to deliver projects that will improve Payments availability, drive conversion, and reduce/manage costs.

Data Analysis & Reporting

• Develop dashboards and reports to monitor payment performance, chargeback rates, and fraud KPIs.

• Use data insights to identify operational bottlenecks and improvement opportunities.

• Track and report on changes to PSPs, systems and processes to measure impact.

• Provide regular reporting and recommendations to internal stakeholders.

Finance & Treasury

• Work with Finance and Treasury to monitor financial KPI’s (settlement cycles, exposure, FX markups, reconciliation issues etc).

• Create volume and traffic assignments and projections, to be used by the monitoring analysts as the first point of reference, and with finance to create budget and cost projections.

Requirements

Experience:

• Previous experience in payments, fintech, banking, or e-commerce environments.

• Experience working with Open Banking and Alternative Payment Methods (such as Cryptocurrency, eWallets, bank transfers and vouchers), in the iGaming or FX sector would be beneficial.

• Experience managing relationships with payment service providers and senior stakeholders.

Analytical Skills:

• Strong analytical skills with experience using Excel and data analysis tools.

• SQL knowledge is preferred but not mandatory.

• Experience creating reports and dashboards to monitor operational performance.

Technical Knowledge:

• Understanding of Payment Gateways, Cashiers, APIs, and the payment transaction lifecycle.

• Familiarity with monitoring and routing customer website traffic and payments would be beneficial.

Soft Skills:

• Strong stakeholder management and communication skills.

• Ability to work cross-functionally with technical and operational teams.

• Strong problem-solving and analytical mindset.

Nice to Have:

• Experience working in high-volume transaction environments such as iGaming, fintech, or e-commerce platforms.

• Experience working with fraud monitoring tools or dispute automation processes.

• Familiarity with payment optimisation or payment orchestration platforms.

**We warmly invite applications in English.

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!