Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to: 

Engage with new players to build strong connections, address their inquiries, resolve issues promptly, and ensure a seamless, enjoyable gaming experience while representing and upholding the website’s positive brand image.

Key Responsibilities: 

• Player Support: Provide prompt and professional assistance to players, primarily through calls. 
• Product Expertise: Develop and maintain in-depth knowledge of the website's offerings to effectively guide players. 
• Feedback Relay: Collect valuable player feedback on their experience and share insights with internal teams to enhance product offerings, improve the website experience, and refine support processes. 

Requirements:

• Exceptional Communication Skills: Clear and effective verbal communication abilities.
• Customer-Focused Approach: Strong dedication to delivering exceptional customer service and ensuring player satisfaction.
• iGaming Enthusiast: Interest or familiarity with online casino gaming, cricket betting, or other sports is a plus.

Mandatory

Prior experience in customer service, especially within the iGaming industry

Languages : English, Telugu, Bengali, Hindi, Tamil 

**Applications in English only please

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.