Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

This position requires an ambitious, highly driven and committed member who understands both what great customer experience looks and feels like. He/She will be responsible to capture business requirements and assessment of impacts for major change within a large, complex operation.

What you'll be getting up to: 

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Any task assigned by Superior as needed by the business or organization

Requirements:

• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• Preferably graduate with at least 2 years related experience or equivalent combination of education and experience.
• Medium-level computer knowledge: Visio, MS Office (Word & Excel), Internet Browsing, infographics
• Strong Communicator with people at all levels of the organisation – both verbal and written communication skills.
• Knowledge of contact centre environment is essential
• Self-motivated and results oriented.
• Ability to work under pressure within a dynamic and challenging environment
• Display effective leadership skills.
• Strong customer service skills and problem solving skills.
• Ability to make decisions and use independent judgment.
• Ability to work unsupervised and manage own workload to meet scheduled deadlines
• Display excellent communication, problem solving and people skills.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
• Supportive of company goals and objectives, deliver departmental/team results and key objectives.
• Display willingness to learn/fast learner

**Applications in English only please

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.