Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to:

• This position requires an ambitious, highly driven and committed member who understands both what great customer experience looks and feels like.
• He/She will be responsible to capture business requirements and assessment of impacts for major change within a large, complex operation.
• Review quality specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate quality testing activities
• Rebug and define corrective actions.
• Review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
• Responsible for the quality support of both AI/Chatbot (including its related solutions) & human customer support associates.
• Any task assigned by Superior as needed by the business or organization.

Requirements:

• Ability to be creative in communicating and adapting to diverse cultures and personalities.
• Ability to map a process in a diagrammatic way
• Ability to understand and adapt to operational and technical requirements
• Ability to present information and data clearly in easily digestible formats
• Designing and conducting tests 40%
• Feedback, Communication and training 40%
• Ad-hoc 20%
• Preferably graduate with at least 2 years related experience or equivalent combination of education and experience.
• Medium-level computer knowledge: Visio, MS Office (Word & Excel), Internet Browsing, infographics
• Strong Communicator with people at all levels of the organisation – both verbal and written communication skills.
• Knowledge of contact centre environment is essential
• Self-motivated and results oriented.
• Ability to work under pressure within a dynamic and challenging environment
• Display effective leadership skills.
• Strong customer service skills and problem solving skills.
• Ability to make decisions and use independent judgment.
• Ability to work unsupervised and manage own workload to meet scheduled deadlines
• Display excellent communication, problem solving and people skills.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
• Supportive of company goals and objectives, deliver departmental/team results and key objectives.
• Display willingness to learn/fast learner

**Applications in English only please

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.