Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to: 

We are looking to hire a Senior Application Support Engineer to contribute in keeping our customer-facing systems running smoothly 24/7 by responding to alerts and at times actively monitoring the applications and systems.

Responsibilities:

• Mitigate production incidents.
• Participate in incident triage and post-mortem reviews and document any findings.
• Proactively identify any potential issues to production.
• Track and document all issues and resolutions in detail through the ticketing system.
• Follow and create standard operating procedures (SOPs) to address recurring issues.
• Mentor colleagues.
• Participate in on-call rotation.

Requirements:

• Experience in supporting large-scale applications and systems.
• Solid debugging and troubleshooting skills including analyzing logs and audit trails.
• Experience in using and configuring monitoring tools such as Grafana and ELK.
• Experience in configuring, maintaining and routing alerts.
• Experience in executing automated tasks and scripts to remediate production issues or collect information.

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!