Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to: 

We are looking to hire a Lead Application Support Engineer to join our Platform and Infrastructure department. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence the technology area.

In this role, you will lead the Application Support team in keeping our customer-facing systems running smoothly 24/7 by responding to alerts and at times actively monitoring the applications and systems. Our remit revolves around mitigating incidents but to succeed you will need to also manage people, create processes and maintain documentation.

Responsibilities

• Proactively identify any potential issues to production.
• Create and present incident reports.
• Engage with development and operations teams to adequately prepare for upcoming releases.
• Arrange on-call rotation schedules and shift patterns.
• Mentor and line manage colleagues.
• Participate in the hiring process for Application Support Engineers
• Participate in on-call rotation. 

Requirements:

• Strong verbal, written, and interpersonal communication skills.
• Experience in supporting large-scale applications and systems.
• Solid debugging and troubleshooting skills including analyzing logs and audit trails.
• Experience in using and configuring monitoring tools such as Grafana and ELK.
• Experience in configuring, maintaining and routing alerts.
• Experience in executing automated tasks and scripts to remediate production issues or collect information.

**We warmly invite applications in English.

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!