International Operations Manager
Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
What you'll be getting up to:
We are seeking a highly skilled and motivated International Operations Manager to join our team in Yerevan, Armenia. This role, splitting its focus between our operations in Armenia and in other international territories, such as Serbia and Kenya, as a starting point, offers a unique opportunity to contribute to the growth of our international operations.
Responsibilities:
- Oversee and manage the day-to-day operations of the company, ensuring smooth and efficient workflows across all departments.
- Play a key role in the planning and execution of our local and international operational strategies, collaborating with cross-functional teams to improve and optimize operations in existing markets and establish operations in new markets.
- Stay informed about and ensure compliance with iGaming regulations, industry standards and laws and regulations affecting the business, in the markets of interest.
- Lead and inspire a multicultural team, fostering a positive and productive work environment. Provide guidance, support, and mentorship to team members.
- Continuously evaluate operational processes, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
- Build and maintain strong relationships with internal and external stakeholders, including key business members, regulatory bodies, business partners, and vendors.
- Collaborate with the finance department to manage and optimize budgets for international operations, ensuring cost-effectiveness and profitability.
- Proactively identify potential risks to operations and implement strategies to mitigate them, ensuring a secure and compliant working environment.
- Develop and monitor key performance indicators (KPIs) to measure the success and efficiency of international operations. Analyze data to make informed decisions and drive improvements.
Requirements:
The role will primarily be located in Armenia, but extended traveling abroad and ability to territories such as Serbia and Kenya and remain there for longer periods of time is required.
- Bachelor’s degree in Business Administration, International Business, or a related field. Master’s degree is a plus.
- Proven experience (5+ years) in international operations management, preferably within the iGaming industry.
- Strong understanding of international business practices, regulatory frameworks, and compliance requirements.
- Excellent leadership and team management skills, with a track record of building and leading successful multicultural teams.
- Strategic thinker with the ability to plan and execute international expansion initiatives.
- Analytical mindset with a focus on continuous improvement and optimization of operational processes.
- Effective communication and interpersonal skills, with the ability to build positive relationships with stakeholders at all levels.
- Results-oriented and able to thrive in a fast-paced, dynamic environment.
- Fluency in English is required; knowledge of additional languages is a plus.
**Applications in English only please
Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.
- Department
- Internal Operations
- Locations
- Yerevan Armenia
- Remote status
- Hybrid Remote
- Employment type
- Full-time
International Operations Manager
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